FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
Shipping charges for your order will be calculated and displayed at checkout.
We offer:
STANDARD- 3-5 business days
PRIORITY/2DAY: 2 business days
OVERNIGHT: *1-2 business day(s)
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days for custom designs or bulk orders. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
WHAT IS YOUR RETURN/REFUND POLICY?
]You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it, We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
**Custom designs can only be returned for STORE CREDIT.
WHAT ARE THE PAYMENT OPTIONS?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, Apple Pay, Samsung Pay, Venmo, or a Gift Card.
WHEN I SUBMIT MY PAYMENT, IS IT SECURE?
Jamz Custom Apparel has encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems.
However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
Your experience on our site means everything to us. Get in touch with any additional questions or comments.